Why KeyData for CIAM

In the ever-evolving digital world, customers are becoming more sophisticated and are demanding a superior overall customer experience from their online interactions with brands. As consumers increasingly conduct high-value, sensitive transactions digitally, it is imperative for organizations to protect their businesses from threats to consumer-facing channels, especially in the context of financial services, pharmaceutical, and other highly regulated industries. 

Customer Identity and Access Management is where technology has the biggest opportunity for impact on your end customer, and thus on your bottom line.

Properly set up and well-managed, a frictionless CIAM will:

Encourage customer retention
ddddd Increase time spent on your website
Foster a sense of community among end users and the company
Increase average sales
Increase the number of sales to each customer
Facilitate data-gathering and records management which respects to user privacy controls and laws

KeyData takes a disciplined and risk-based approach to ensure that our clients’ CIAM programs align with their business priorities. We look at CIAM holistically from a governance, people, process, and technology viewpoint for managing user identities across the organization. We center our approach on the Least Privilege and Need-to-Know principles to ensure that users have only the minimum required rights and permissions to perform their tasks.

Contact us today to learn how KeyData can develop a unique solution for you. Increase customer retention, sales, and security and work with the recognized leader in the field of CIAM. 

At KeyData, we work closely with you to determine the best custom solution for you, and for your end users. Then we supervise the creation and installation of your bespoke solution, and stand by you going forward, ensuring that your system, personnel, and end users get the best support, and you get the best data.

Seeing it from the Customer’s Perspective

Because the CIAM technology permeates every interaction the customer has with your website, it is as much an important part of customer service and marketing as it is sales. Building a system that works for your customers as much as for your company, KeyData fosters frictionless customer interactions while seamlessly promoting your business objectives. With Single Sign On (SSO) users can log in using their credentials from some of the web’s most trusted sites: Google, Facebook, even bank partners, and feel truly recognized on your platform.

Safeguarding Privacy

A good CIAM system respects the customer’s right to privacy while understanding the complexities of data collection for business. It is imperative to offer the customer the ability to titrate privacy settings on their own account (for example, cookie acceptance). Privacy consistently ranks as one of the most important considerations for online shoppers, with 32% of them saying they would stop using a site if they felt their privacy was at risk.

Supporting Security

In the 21st Century companies are increasingly viewed as a juicy target by hackers. An information economy literally monetizes data, so criminals around the world have a vested interest in getting access to your confidential information. A robust and well-maintained CIAM system protects not just the end users, but the company as well, from having their data exfiltrated by hostile forces. At KeyData, every solution is created with security as a top priority.

The KeyData difference and the holistic benefits you gain:


Policies, standards, and procedures

Monitoring and reporting

CIAM strategy and roadmap

Accountability,roles and responsibilities

CIAM operating model

City 1

Identity Proofing


Single sign-on

Password reset

Account linking

Monitory and reporting

Consent management

City 2

Account and password management

Self-service password management

Activity logging, monitoring and alerting

Authentication and authorization

City 3

Google revealed it was blocking more than 18 million malware and phishing emails related to COVID-19 every day

Google blocking 18M malicious coronavirus emails every day - CNET

We engaged with KeyData due to their deep expertise and experience in IAM. KeyData conducted a ‘current state’ assessment of our complex IAM environments, with multiple stakeholder groups, and identified key challenges our organization was facing. Based on our key challenges, KeyData defined a pragmatic and realistic enterprise IAM Strategy & Roadmap, outlining the key components and priority milestones to achieving a successful IAM deployment. The Strategy and Roadmap were well received by the multiple stakeholder groups. We are on track with implementing the Enterprise IAM Roadmap and realizing the business value.

Christophe Grove, Vice President, Desjardins Group

For the third consecutive year, unauthorized access was the most common type of breach in the U.S., accounting for 43% of breaches.

2021 ForgeRock Consumer Identity Breach Report | ForgeRock

Shortly after taking over the senior IT role, I engaged Rosa (KeyData) to conduct an assessment of the performance and results of an IAM project for which I had serious concerns. She was recommended as a highly qualified industry expert and she lived up to her reputation. Her in-depth investigation uncovered the true realities regarding the effectiveness of the delivered IAM solution and provided a clear understanding of the performance of the project team and the external technology consultant. Rosa’s work and report was extremely valuable in informing me on what IAM solution is appropriate for an organization like ours and the path to achieving it.

Robert Wong, Executive Vice President, Chief Information and Risk Officer Toronto Hydro-Electric System Limited

Nearly 80% of IT leaders believe their organization lacks sufficient protection against cyberattacks despite increased IT security investments made in 2020.

78% Lack Confidence in Their Company’s Cybersecurity Posture, Prompting 91% to Increase 2021 Budgets (yahoo.com).

KeyData provided excellent guidance for a strategic deployment of SailPoint IIQ in the CBI environment. Their expertise in the area of IAM was invaluable in tackling both existing and new process leading to a successful initial deployment of the solution. We look forward to a continued partnership with KeyData.

Frédéric St-Jean Mercier, Director, IT Service Center, Intact Financial Corporation

94% of organizations have experienced an identity-related breach at some point in time.

94 percent of organizations suffer identity-related breaches (betanews.com).

KeyData helped to define the long-term IAM strategy for Manulife Financial. Three years later the company is still on course to fulfill that strategy.

Vaughn Littlejohn, AVP, Global Information Risk Management Shared Services Manulife Financial

University Of Waterloo logo horiz rev

The partnership with KeyData was critical to the success of our SailPoint IdentityIQ implementation and the decommissioning of our old IDM system. Thank you, to the team at KeyData.

Jason Testart, Director, Information Security Services University of Waterloo

Benefits of Customer Identity and Access Management (CIAM)

Encourage customer retention

Increase time spent on your website

Foster a sense of community among end users and the company

Increase average sales

Increase the number of sales to each customer

Facilitate data-gathering and records management which respects to user privacy controls and laws