Managed Services

KeyData Support Packages

KeyData provides custom designed support packages for the multi-vendor solutions we implement. Reasons that our customers choose KeyData include:

access to expert resources in order to reduce their own internal resource load
faster time to resolution by dealing with one support channel
better support experience by dealing with analysts that are familiar with their implementation

KeyData can design a support package to reduce your mean time to resolution without increasing the load on your internal resources.

Contacting Support

Authorized customer contacts can request support in several different ways. Please refer to your support package to determine the authorized contacts for your organization.

Self-Service Ticket Management: To review an existing case or open a new case, login to the self-service Support page at https://support.keydata.ca
Note: You will need to register your account to access the Support page.

Email Based Ticket Creation: To open a ticket, send an email with a description of the issue to This email address is being protected from spambots. You need JavaScript enabled to view it.

Toll Free Number: To reach a live analyst call the support line for your geographic area provided with your support documentation.